Privacy Policy
Clinic Privacy notice - Mandy Laing MBAcC Acupuncturist
The processing of personal data is governed by the UK Data Protection Act 2018 which enshrines the General Data Protection Regulations (GDPR) requirements.
Mandy Laing Acupuncture is the data controller. This means I decide how your personal data is processed and for what purposes. Whose information does this privacy notice apply to?
This privacy notice applies to information I collect from:
patients;
prospective patients;
former patients;
people who subscribe to my newsletters;
visitors to my website;
students and locus practitioners
What is personal data?
Personal data relates to a living individual who can be identified from that data. Identification can be by the information alone or in conjunction with any other information in the data controller’s possession or likely to come into such possession. Examples of personal data I may hold about you include your contact and appointment details.
Special category data is a sub-category of personal data revealing racial or ethnic origin, political opinions, religious or philosophical beliefs, or trade union membership, and the processing of genetic data, biometric data for the purpose of uniquely identifying a natural person, data concerning health or data concerning a natural person’s sex life or sexual orientation. Examples of special category data I may hold about you include your patient notes.
How do I process your personal data?
I comply with my obligations under the GDPR by keeping personal data up to date; by storing and destroying it securely; by not collecting or retaining excessive amounts of data; by protecting personal data from loss, misuse, unauthorised access and disclosure and by ensuring that appropriate technical measures are in place to protect personal data. I use your personal data for the purposes set out below.
-I use your name, address, telephone number and email address to make and rearrange appointments.
-Some patients and prospective patients return pre- 1st appointment questionnaires or tell me about their medical conditions and medication by email or online enquiry forms. I am unable to send or receive encrypted emails so you should be aware that any emails we send or receive may not be protected in transit. I will also monitor any emails sent to me, including file attachments, for viruses or malicious software. Please be aware that you have a responsibility to ensure that any email you send me is within the bounds of the law.
-I keep a permanent attendance register which records all appointments for patients attending our clinic to keep a record of when you were treated for tax purposes and to secure potential evidence in the event of a criminal prosecution, civil litigation, insurance claim or complaint to my regulatory body, the AAC.
-I may use your date of birth to help identify patients with the same name to avoid mistakes being made as to safe and appropriate treatment, for identification purposes if referring a patient to another health practitioner, and for identification purposes if writing to a registered medical practitioner so that they correctly identify the patient.
-I use your presenting complaint and symptoms reported by you for the purposes of making a full traditional diagnosis, formulating treatment strategy and treatment planning.
-I use your GP’s name and address in the event that we need to contact your GP including in an emergency and because it is a mandatory requirement in the AAC Professional Conduct.
-I use my clinical findings about your health and well-being for making a full diagnosis and formulating a treatment strategy, treatment planning and providing treatments.
-I keep a record of and refer to that record of any treatment given and details of progress of your case, including reviews of treatment planning to enable me to: review the full traditional diagnosis, treatment strategy and planning; and to secure evidence in the event of criminal proceedings, civil litigation, an insurance claim or complaint. I hold your treatment file which includes all this data in a secure metal filing cabinet at home.
-I record and use any information and advice that I have given, especially when referring patients to any other health professional, to help you to receive the most appropriate treatment.
-I keep accident records for any patients, visitors or staff who are involved in accidents at our clinic in accordance with UK Health and Safety legislation including the Reporting of Injuries, Diseases and Dangerous Occurrences Regulations (RIDDOR) to comply with the law and to secure evidence in the event of criminal proceedings, civil litigation, an insurance claim or complaint.
-In the event of an adverse incident occurring to any of my patients, I report the matter to the AAC and my insurance company to enable the insurance company to deal with any potential claims and to help the AAC to develop its safe practice guidelines, as well as providing research data and information for the AAC’s insurers and other interested parties.
-Where relevant I maintain records of the patient’s consent to treatment, or the consent of their next-of-kin in order to be able to prove that the patient (and/or parent/guardian/next of kin) has given informed consent to treatment to secure evidence in the event of a civil claim, criminal prosecution, insurance claim or complaint.
-I may use relevant personal and treatment related information when required by appropriate authorities in the case of:
Notification of infectious diseases
Reporting to the emergency services
Public health requirements
To secure evidence in the event of a civil claim or insurance claim etc.
-Personal data stored online is password protected. I use an online booking system called Dubsado and Flodesk (if anyone has signed up for my newsletter).
Complaints
When I receive a complaint from a person, I make up a file containing the details of the complaint. This normally contains the identity of the complainant and any other individuals involved in the complaint.
I will only use the personal information I collect to process the complaint and to check on the level of service I provide. I usually have to disclose the complainant’s identity to whoever the complaint is about. If a complainant doesn’t want information identifying him or her to be disclosed, I will try to respect that. However, it may not be possible to handle a complaint on an anonymous basis. I may need to provide personal information collected and processed in relation to complaints to the British Acupuncture Council or our insurance company.
I will keep personal information contained in complaint files in line with our retention policy. This means that information relating to a complaint will be retained for two years from closure. It will be retained in a secure environment and access to it will be restricted according to the ‘need to know’ principle.
Similarly, where enquiries are submitted to us I will only use the information supplied to us to deal with the enquiry and any subsequent issues and to check on the level of service we provide.
Newsletters
I maintain and use records of subscribers to my newsletters, only with their consent, for newsletter notifications purposes only.
I use a third party provider, (Flodesk), to deliver my e-newsletters.
When someone visits my website I use a third party service, Google Analytics, to collect standard internet log information and details of visitor behaviour patterns. I do this to find out things such as the number of visitors to the various parts of the site. This information is only processed in a way which does not identify anyone. I do not make, and do not allow Google to make, any attempt to find out the identities of those visiting our website. If I do want to collect personally identifiable information through our website, I will be up front about this. I will make it clear when we collect personal information and will explain what we intend to do with it.
I use website cookies to improve user experience of our website by enabling our website to 'remember' users, either for the duration of their visit - using a 'session cookie' - or for repeat visits - using a 'persistent cookie'.
Website
My website search is powered by (Squarespace). I understand that they do not collect personal data.
I use a third party service (Harriet Head) to help maintain the security and performance of my website. To deliver this service it processes the names and IP addresses of visitors to our website.
I have a Instagram page which you can follow at : _mandy_laing_
Although I will endeavour to keep your data secure, transferring information over the internet or storing it electronically is never completely secure. This also applies if you choose to send personal details via social media.
Sharing your personal data
Your personal data will be treated as strictly confidential, and will be shared:
-with named third parties with your explicit consent;
-with the relevant authority such as the police or a court, if necessary for compliance with a legal obligation to which we are subject e.g. a court order;
-with your doctor or the police if necessary to protect yours or another person’s life;
-with the police or a local authority for the purpose of safeguarding a children or vulnerable adults; or
-with my regulatory body, the AAC, or my insurance company in the event of a complaint or insurance claim being brought against me; or
-my solicitor in the event of any investigation or legal proceedings being brought against me.
For further details about the situations when information about you might be shared please see the Information Commissioner’s website at https://ico.org.uk/for-the-public/personal-information/sharing-my-info/
How do I transport data?
I look after your personal data at all times.
-paper records are transported in person and if in transit locked in the boot of the car.
-paper records are kept in my clinic room in a secure drawer only on the days I’m working.
How long do I keep your personal data?
I keep your personal data for no longer than reasonably necessary.
I keep patient records for a period of 7 years in accordance with the AAC.
Your rights and your personal data
Unless subject to an exemption under the GDPR, you have certain rights with respect to your personal data as set out below.
-The right to request a copy of your personal data which we hold about you.
-The right to request that we correct any personal data if it is found to be inaccurate or out of date.
-The right to request your personal data is erased where it is no longer necessary for us to retain such data.
-The right to withdraw your consent to the processing at any time. This right does not apply where we are processing information using a lawful purpose other than consent.
-The right to request that we provide you with your personal data and where possible, to transmit that data directly to another data controller, (known as the right to data portability), (where applicable) [This right only applies where the processing is based on consent or is necessary for the performance of a contract with you and in either case the we are processing the data by automated means].
-The right, where there is a dispute in relation to the accuracy or processing of your personal data, to request a restriction is placed on further processing.
-The right to object to the processing of personal data, (where applicable) [This right only applies where processing is based on legitimate interests (or the performance of a task in the public interest/exercise of official authority); direct marketing and processing for the purposes of scientific/historical research and statistics].
-The right to be informed if your data is lost. We shall also inform the Information Commissioner’s Office in accordance with the time limits in the GDPR.
-The right to lodge a complaint with the Information Commissioner’s Office.
For further details about these rights please see the Information Commissioner’s website at https://ico.org.uk/for-the-public/is-my-information-being-handled-correctly/
Further processing
If I wish to use your personal data for a new purpose, not covered by this Privacy Notice, then we will provide you with a new notice explaining this new use prior to commencing the processing and setting out the relevant purposes and processing conditions. Where and whenever necessary, I will seek your prior consent to the new processing.
Contact Details
To exercise all relevant rights, queries of complaints please in the first instance contact me on 07725 409865 or email me on Mandy.laing@icloud.com
You can contact the Information Commissioners Office on 0303 123 1113 or via email https://ico.org.uk/global/contact-us/email/ or at the Information Commissioner's Office, Wycliffe House, Water Lane, Wilmslow, Cheshire. SK9 5AF.